Refund and Return Policy
At HALLUCINATION.in, we strive to provide the best quality rainwear and apparel for men, women, and children. However, if you are not fully satisfied with your purchase, we offer a simple and transparent return and refund policy. Please read the terms carefully before initiating a return or refund request.
1. Return Policy
1.1 Eligibility for Returns:
- Products can be returned within 7 days of delivery.
- Items must be unused, unwashed, and in their original condition with all tags, labels, and packaging intact.
- Returns are accepted only for items purchased directly from HALLUCINATION.in. Products bought from other retailers or third-party platforms are not eligible for return through us.
1.2 Non-Returnable Items:
- Products purchased during clearance sales, special promotions, or custom orders are not eligible for return.
- Items showing signs of use, damage, or alteration by the customer will not be accepted.
1.3 Return Process:
- To initiate a return, please contact our customer support at support@hallucination.in or call us at 6290669855 within 7 days of receiving your order.
- Provide your order ID, product details, and the reason for return.
- Once approved, we will provide you with the return instructions and shipping address.
1.4 Return Shipping:
- Customers are responsible for the cost of return shipping unless the product received was damaged, defective, or incorrect.
- Ensure the product is securely packaged to avoid damage during transit.
2. Refund Policy
2.1 Refund Eligibility:
- Refunds are processed only for items that meet the return eligibility criteria mentioned above.
- Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.
2.2 Refund Methods:
- Approved refunds will be processed as follows:
- Online Payments: The refund amount will be credited back to your original payment method (credit/debit card, UPI, or net banking) within 7-10 business days.
- Cash on Delivery (COD): Refunds for COD orders will be issued as a bank transfer. You will need to provide your bank details for the refund process.
2.3 Partial Refunds:
- In cases where only a part of the order is returned, we will refund the value of the returned items only.
2.4 Non-Refundable Items:
- Shipping charges, if applicable, are non-refundable unless the return is due to an error on our part (e.g., damaged or incorrect item).
3. Damaged or Defective Items
If you receive a damaged, defective, or incorrect item:
- Contact us immediately at support@hallucination.in or call [Insert Phone Number] within 24-48 hours of receiving the product.
- Provide clear photographs of the product and its packaging for verification.
- Once verified, we will arrange for a free replacement or a full refund, including shipping charges, if applicable.
4. Cancellations
4.1 Order Cancellations:
- Orders can be canceled before they are shipped. To cancel your order, contact us at support@hallucination.in or [Insert Phone Number].
- Once the order is shipped, cancellations are not possible.
4.2 Refund for Canceled Orders:
- Refunds for canceled orders will be processed to the original payment method within 7-10 business days.
5. Important Notes
- Refunds and returns are subject to inspection and approval by our quality control team.
- We reserve the right to refuse returns or refunds if the policy conditions are not met.
6. Contact Us
For further assistance with returns, refunds, or cancellations, please contact us:
- Email: support@hallucination.in
- Phone: 6290669855
- Address: 64, New Govt. Colony, West Bengal, Kolkata 700070
Thank you for shopping with HALLUCINATION.in. We are committed to ensuring a smooth and hassle-free experience for our customers.