Shipping Policy
At HALLUCINATION.in, we aim to provide a seamless and efficient shipping experience for all our customers. Please read our shipping policy carefully to understand the terms related to the delivery of your orders.
1. Shipping Locations
1.1 Domestic Shipping:
- We currently deliver across India, covering all major cities, towns, and rural areas.
1.2 International Shipping: - At present, we do not offer international shipping.
2. Shipping Charges
2.1 Free Shipping:
- Free shipping is applicable for orders above ₹400
2.2 Standard Shipping Charges: - Orders below the free shipping threshold will incur a nominal shipping fee, calculated at checkout based on your location and order weight.
3. Order Processing Time
3.1 Orders are typically processed within 1-2 business days after payment confirmation.
3.2 Orders placed on weekends or public holidays will be processed on the next business day.
4. Delivery Time
4.1 Estimated Delivery Time:
- Metropolitan Cities: 3-5 business days
- Tier 2 & 3 Cities: 5-7 business days
- Remote Locations: 7-10 business days
4.2 Delivery timelines may vary due to unforeseen circumstances such as natural disasters, strikes, or logistical delays.
5. Order Tracking
5.1 Once your order is shipped, you will receive a confirmation email or SMS with your tracking details.
5.2 You can track your order on our courier partner’s website using the tracking number provided.
6. Delivery Terms
6.1 All deliveries will be made to the shipping address provided during checkout. Please ensure your address is accurate and complete.
6.2 In case the courier service is unable to deliver the package due to an incorrect address or unavailability of the recipient, the order may be returned to us. Re-delivery charges may apply.
7. Delayed or Undelivered Orders
7.1 If your order is delayed or undelivered within the estimated delivery period, please contact us at support@hallucination.in or 6290669855
7.2 We will investigate the issue and provide you with updates or resolve the matter at the earliest.
8. Damaged or Lost Packages
8.1 If your package arrives damaged or is lost during transit:
- Contact us within 24 hours of delivery at support@hallucination.in or call 6290669855
- Provide clear photographs of the damaged package for verification.
Once verified, we will either issue a replacement or refund, as per your preference.
9. Cancellation After Shipping
9.1 Orders cannot be canceled once they have been shipped. However, you may initiate a return or refund after the package is delivered, as per our Return & Refund Policy.
10. Contact Us
For any questions or concerns regarding shipping, please reach out to us:
- Email: support@hallucination.in
- Phone: 6290669855
- Address: 64, New Govt. Colony, West Bengal, Kolkata 700070
We thank you for choosing HALLUCINATION.in and are committed to ensuring your orders are delivered promptly and efficiently..